· Ensuring clients and partners are delivered and supported with the highest quality fault detection and diagnostics product.

· Collaboratively completing onboarding projects and communicating timelines and milestones to ensure Clockworks analytics fulfills its role in a timely manner at a high level of quality.

· Conducting onboarding activities such as installing Data Collection Services, Discovery of data and organize for Digital Building Engineers.

· Help to troubleshoot Diagnostics to perform automated fault detection on customer’s HVAC equipment.

· Take request to review the findings and validate the results reported by the software.

· Train and engage customer and partner users specific to the Data Transfer Service, Data connectivity, and related networking issues.

· Provide ongoing support.

· Confident, self-motivated, and comfortable quickly grasping new technologies
· Comfortable communicating with customer and partners
· Mechanical Engineering or related technical degree or 5 - 6 years related industry experience
· 1 - 2 years hands on experience in HVAC, controls, or fault detection and diagnostics
· Exposure to BAS protocols such as BACnet, Haystack, oBIX and Modbus
· Exposure to BAS networking principals
· Excellent verbal and written communication
· Ideally, exposure to automated ongoing commissioning, fault detection and diagnostics, performance measurement and verification
· Ideally, exposure to with meta data applications such as use of tags and standards, e.g., Project Haystack

The Ideal Candidate
· Has a bachelor’s in mechanical engineering (or a related technical degree) and an interest in building systems or has significant field experience in a controls or services company serving the buildings industry.

· Has a certificate or equivalent experience in basic networking or computer fundamentals (must be familiar with firewall, server, basic networking commands)
· Learns technical and engineering solutions quickly and thoroughly and strives to improve upon them.
· Can communicate technical information effectively to customers over the phone and through emails.
· Can effectively manage multiple projects, in multiple countries, at the same time.
· Is thorough and analytical with good attention to detail.
· Can creatively help streamline processes and find efficiencies for executing complex technical tasks.
· Can effectively conceive of and communicate product development ideas to company leadership and the product development teams.
· Is comfortable working in an environment where work processes are still being established and constantly being refined.

· Is motivated about changing the built environment with a new generation of tools, technologies, and business models.
· Would like to work in a close knit, passionate environment where communication is key, and the learning experience is invaluable.