Job Title: Customer Service Representative (Spanish Speaker)

Location: Remote (Philippines-based candidates)
Work Setup: Remote WFH | Full-Time l Night-Shift

About the Client
Our client is a leader in providing tech-centric managed services and is committed to delivering exceptional customer support solutions. Our latest project revolves around enhancing our customer service team with skilled communicators to ensure top-tier service and satisfaction for our clients in a diverse and multinational environment.

About the Role  

We are seeking a dedicated Customer Service Representative fluent in Spanish to join our customer success team. This role is pivotal to our mission of providing seamless support through voice and email channels.

It is designed to strengthen our connection with Spanish-speaking clients and enhance the customer experience, aligning with the client's standards of excellence.

About You and Your Responsibilities 

• You are a dynamic communicator with a knack for resolving issues and a passion for helping others.

• Your ability to empathize, coupled with strong problem-solving skills, sets you apart.

• As a self-motivated individual with a team-player attitude, you are able to efficiently manage your time and thrive in a customer-centric role.

• Provide outstanding customer service through phone and email, promptly addressing inquiries and resolving issues.  

• Serve as a primary point of contact for Spanish-speaking clients, ensuring their needs are met with empathy and efficiency.  

• Collaborate with cross-functional teams to quickly solve customer challenges and document client interactions thoroughly for future reference.  

• Maintain up-to-date knowledge of our products and services to provide accurate information and anticipate client needs.

Required Qualifications  

• Strong experience in customer success roles, particularly in voice and email support.

• Fluency in Spanish and English, with excellent written and verbal communication skills.  

• Proficient in using customer service software and CRM systems.  

• Strong problem-solving skills and the ability to work independently.

Preferred Skills and Experience  

• Experience in tech-centric managed services or a related industry.  

• Familiarity with multi-lingual customer support environments.  

• Any certifications in customer service or customer relationship management would be advantageous.