We are seeking a highly skilled Technical Writer and B2B Content Strategist to develop, manage, and scale high-quality technical and marketing documentation for complex enterprise platforms. This role bridges engineering, product, and marketing, turning complex technical systems into clear, authoritative, and search-optimized content for customers, developers, sales teams, and partners.

You will own the creation of technical manuals, API documentation, tutorials, product guides, and SEO-optimized content that explains sophisticated platforms such as CPaaS, UCaaS, CCaaS, APIs, data pipelines, and telecom infrastructure.

Technical Documentation

• Create and maintain:

  • Product manuals

  • User guides

  • Admin and operations guides

  • API documentation

  • Integration and onboarding guides

• Translate complex engineering workflows into:

  • Step-by-step instructions

  • Visual workflows

  • Clear technical explanations

• Maintain documentation versioning and change logs

Tutorials & Knowledge Base

• Produce:

  • Setup guides

  • Troubleshooting articles

  • Best-practice workflows

  • How-to tutorials

• Build and organize a searchable knowledge base

• Ensure accuracy, clarity, and consistency across all content

B2B Product & Sales Content

• Develop:

  • Technical product overviews

  • Feature explanations

  • RFP and compliance-supporting documentation

  • Sales-enablement technical content

• Support enterprise sales cycles by providing:

  • Architecture explanations

  • Security and compliance descriptions

  • Operational workflows

SEO & Content Strategy

• Write search-optimized technical content for:

  • Product pages

  • Integration pages

  • Industry use cases

  • API and developer resources

• Conduct keyword research and optimize:

  • Technical blogs

  • Tutorials

  • Product documentation

• Ensure all content supports inbound demand generation and discoverability

Technical Writing

• 4+ years of experience in:

  • Technical writing

  • Developer documentation

  • B2B SaaS or enterprise platforms

• Ability to document:

  • APIs

  • SaaS platforms

  • Workflow automation

  • Data and telecom systems

Writing & Structure

• Strong command of:

  • Technical grammar

  • Information architecture

  • Clear step-by-step instruction

• Ability to simplify complex systems without losing accuracy

Tools & Formats

• Experience with:

  • Markdown, HTML, or documentation systems

  • CMS platforms

  • Knowledge base tools

  • Git or version-controlled documentation (preferred)

• Comfortable working with:

  • Engineering teams

  • Product managers

  • Support teams

Preferred Qualifications

• Experience in:

  • Telecom, CPaaS, UCaaS, CCaaS, or enterprise SaaS

  • APIs, SIP, messaging, and workflow automation

• Familiarity with:

  • OpenAPI / Swagger

  • Security, compliance, and data governance

• SEO experience in technical or B2B SaaS environments

What Success Looks Like

• Customers can onboard and use the platform without support tickets

• Sales teams can clearly explain the platform using your documentation

• Engineers trust the accuracy of published material

• The platform is easily discoverable through SEO-optimized technical content