We are looking for a reliable and customer-focused Support Technician to join our team. In this role, you will provide technical support to internal and external customers, primarily through phone-based assistance. You will help troubleshoot issues, guide users through solutions, and contribute to improving our support knowledge base.

Key Responsibilities

• Provide excellent customer service to internal and external clients.

• Handle incoming support calls and respond according to SLA standards.

• Troubleshoot software, system, and user-related issues.

• Guide customers through technical solutions and best practices.

• Support service technicians and collaborate with team members.

• Document common issues and solutions for knowledge sharing.

• Assist with system setup, installation, and user training.

• Work flexible schedules, including weekends and holidays, as needed.

• Perform other related duties as required.

Required Skills & Qualifications

• At least 1 year of customer service/technical support or IT service experience.

• MUST have experience as Support Technician/Tech support handling POS.

• Basic computer and technical troubleshooting skills.

• Strong verbal and written communication skills.

• Ability to multitask and manage time effectively.

• Detail-oriented and well-organized.

• Professional appearance and conduct.

• Ability to work independently and within a team.

• Strong problem-solving and learning ability.

Preferred Skills & Qualifications

• Knowledge of networking fundamentals.

• Familiarity with wireless and SonicWall devices.

• A+, Network+, or Security+ certifications is an advantage.

**Candidate must be willing to work in SHIFTING Schedule.

**This role is on WORK FROM HOME/REMOTE Set-up.