Job Title: Staff Manager (Client-Facing)

Work Setup: Onsite | Cebu or Bacolod | Full-Time l Night Shift

Responsibilities for this position include, but are not limited to, the following:

• Project Assignment:

  • Assign new jobs to Project Manager

  • Prioritize projects and manage workloads

  • Review contracts, client and project requirements in the company’s internal database, and additional information regarding the project requirements

  • Confirm information using online resources (Geotracker, county assessor websites and Google Maps) or by reviewing previous reports

  • Review the qualifications of each Project Manager, including calendar for availability, traveling locations, scheduled training and/or vacation before assigning new projects

• Communication and Coordination:

  • Maintain positive working relationships with Project Managers to stay aware of any delays, assistance required, preferences, or specific goals they may have for any given month

  • Act as a liaison between the Regional Directors and Project Managers. Provide updates on any information that may affect the Project Manager’s ability to meet their utilization goal.

  • Work with Regional Director to obtain training and/or mentoring for Project Managers

  • Constantly communicate with the sales teams to assist with bidding on potential jobs, providing timing, scope, and staffing information

• Utilization:

  • Become familiar with the utilization goals for each Project Manager and occasionally use a bonus calculator to ensure that the Project Managers are on track to reach monthly goals

  • Partner with Project Managers and Regional Directors as needed to help get the Project Manager as close to their goal as possible

• Additional Responsibilities

  • Assist and work with other Regional Staffers on more challenging projects and portfolios

  • Provide divisional support on projects covered in-house. This includes switching projects around to distribute and maintain steady workloads

  • Participate in monthly calls with division leaders

  • Maintain a professional and courteous demeanor centered on exceptional customer service skills

  • Contribute to team effort by accomplishing related results as needed