Job Title: Client Billing Specialist (Order Entry / SaaS)

Location: Philippines
Work Setup: Full-Time l Night Shift l Work-from-Home
Tech Expertise: Bookkeeping, Accounting, Accounts Receivable, Quickbooks Desktop, Salesforce, Chargebee, Microsoft Office, Admininstrative Tasks, Customer Service

About the Client
The client's business provides industry-leading SaaS technology solutions designed to make a positive impact in real estate and improve the lives of people where they work and live.

Harnessing years of real estate experience and the understanding that people are better together, the client helps owners and operators increase property performance, reduce operating risk and grow top talent. More than 500,000 professionals from over 1,700 companies rely on the client’s business talent performance solutions covering policy, training, assessment, survey, and data-driven insights.

About the Role
Reporting to the VP Business Systems and Internal IT, the Client Billing Specialist is responsible for the billing of trade customer balances, dispute management, and account reconciliations.

The Client Billing Specialist takes a client service approach to ensuring customers experience positive interactions with the client's accounting team. In addition, the Client Billing Specialist will interact with external customers and internal personnel including Finance/Legal, Sales Managers, Customer Service, and Implementation Services.

The Client Billing Specialist is regarded as an expert in providing solutions to obstacles typically encountered in the overall order-to-cash process.

Responsibilities:

• Generate complete and accurate invoices to our client base - recurring billings, one time billings, and variable invoicing based on volume drivers

• Data validation and maintenance in Chargebee billing system, Salesforce and Quickbooks including billing contact, special invoicing, sales tax withholding data, etc

• Generate invoice reprints and customer statements

• Meet billing deadlines, with continual process improvements to improve efficiency and accuracy of volume billing initiatives

• Perform monthly revenue roll-forward reconciliations

• Maintain accounts receivable customer files and records

• Perform AR adjustment entries

• Monitors and resolves billing cases, using the Salesforce case management tool

• Knowledge of office administration and procedures required

• Knowledge of general bookkeeping procedures and accounting systems required

• Advanced knowledge of Microsoft Excel and Word required

• Solid written and oral communication skills required

• Customer service experience desired

• Experience in a highly data-driven, SaaS environment is a plus

• Experience navigating Salesforce, Quickbooks Desktop, and Chargebee preferred