Responsibilities include but are not limited to:

• Ensure proper grammar, spelling, and punctuation are used throughout mystery shopping reports provided by shoppers. 

• Ensure all comments correspond with the yes/no questions throughout the report and any attached audio or video recordings. 

• Ensure all customer shop contract specifications are followed by the shopper when completing the shop.

• Work with their immediate supervisor and shoppers as needed on any questions regarding a shop in their Edit queue.

• Submit a Bi-Weekly Productivity sheet to their supervisor that reflects the daily tally of reports edited and the time spent. 

• Complete all work in their Edit queue daily (i.e., before the next round of shops are placed into their queue).

• Participate in 1:1s with their immediate Supervisor, as applicable.

• Consistently apply professionalism in all aspects of communication with internal and external customers.

ESSENTIAL SKILLS

• Strong critical thinking, reading comprehension, and writing skills.

• Proficient in grammar, spelling, and general writing.

• Detail-oriented and thorough.

• Good listening skills.

• Solid computer/data entry skills.

• Analytical and interpretive ability – Must be able to use contextual evidence and knowledge of the subject matter to analyze confusing, disorganized information and communicate effectively on solutions.

• Must know when to seek answers over making assumptions and how to ask the right questions. 

QUALIFICATIONS

• High school diploma or GED required;

• Self-directed and capable of working on assigned tasks with limited daily supervision

• Strong organizational skills and intense attention to detail

• Willingness to take initiative and learn/apply new concepts

• Professional and effective oral and written communication skills

• Proficiency in Microsoft Word and Excel  (or Google Docs and Google Sheets) required

• Experience with Salesforce is a plus